Real answers from the formulator herself — not a call center.
Questions about which protocol fits your goals, how to take a formula, your order, or anything else — reach out any way that's easiest for you.
Phoenix, Arizona
Proudly formulated and shipped from the Valley of the Sun.
"Every message is read personally. You'll hear back within 24 to 48 hours."
— Dr. Paulette Y. Jones, DNP-L, RN
Tell us a little about what you're looking for and we'll get back to you.
Orders are made in small batches and ship within 2 business days from Phoenix, Arizona. Free standard shipping on all subscriptions and on orders over $200.
Because everyone's situation is different, please review any formula with your healthcare provider before starting — especially if you take prescription medication. You're also welcome to ask Dr. Jones directly using the form above.
Because our formulas are consumable, we can't accept returns once a product is opened. If something arrives damaged or you received the wrong item, we'll replace it right away. Unopened, unused products can be exchanged within 7 days of delivery. See our Exchange Policy.
Yes — every formula and protocol is available on monthly auto-ship at 15% off, with free shipping on every subscription order. Pause, skip, or cancel anytime. Learn about subscriptions.
About the Formulator. Dr. Paulette Y. Jones holds a Doctor of Nursing Practice (DNP) with a specialization in Nursing Leadership (DNP-L) and is a Registered Nurse (RN). Dr. Jones is not a medical doctor (MD or DO), is not a nurse practitioner (NP or APRN), and is not a licensed independent prescriber. She does not hold prescriptive authority and does not practice medicine. In connection with N&O LLC, Dr. Jones acts solely as a product formulator, researcher, and wellness entrepreneur. Nothing on this website, on N&O LLC packaging, or in any communication from N&O LLC constitutes medical advice, diagnosis, or treatment, and no provider–patient relationship is created by purchasing or using any N&O LLC product.
Consult Your Provider First. Before taking any N&O LLC supplement, powder, capsule, or tea, consult your own primary care provider, prescribing clinician, or pharmacist — especially if you are pregnant, nursing, or trying to conceive; under 18; taking any prescription medication (including blood thinners, diabetes, blood pressure or heart medication, antidepressants or other psychiatric medication, thyroid or seizure medication, immunosuppressants, or disease-modifying therapies); living with a diagnosed medical condition; or scheduled for surgery. Bring the full ingredient list to that conversation. Your provider, not N&O LLC, should decide whether a product is appropriate for you.
Regulatory Statement. *These statements have not been evaluated by the U.S. Food and Drug Administration. N&O LLC products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Dietary supplements are not a substitute for prescribed medication, and no N&O LLC product should be used to replace, reduce, or discontinue any medication without the direction of the prescribing provider. Product and protocol names (including “Shield,” “Guardian,” “Protect,” and similar words) are brand names describing intended wellness support and do not represent claims of medical efficacy. Interaction information is compiled from published literature, is not exhaustive, and should be re-verified with a professional before being relied upon. If you experience an unexpected symptom, stop use and contact your provider.