About Us

For close to thirty years, Dr. Jones has worked at the intersection of medicine and humanity. As a doctoral-prepared nurse working as a medical surgical, psychiatric, correctional health nurse and professor, she has spent her career caring for people in environments where healthcare is not optional — it is a constitutional right, and the stakes are as real as they get.

Her clinical experience spans the full spectrum of patient care: emergency response, chronic disease management, end-of-life decisions, and the everyday work of keeping human beings alive and dignified in challenging settings. She has developed clinical workflows, built educational reference materials for physicians, and created staff evaluation frameworks rooted in national healthcare standards.

But it was a deeply personal experience — one that unfolded outside hospital walls — that changed everything.

The Turning Point

Healthcare workers spend their careers on one side of the bed. They are the ones who explain diagnoses, hold hands through treatments, and guide families through impossible decisions. They see it every day. They understand the science. They know the language.

Then one day, they are on the other side.

For Paulette, that day came when her mother was diagnosed with dementia. Suddenly, the clinician who had spent decades caring for others found herself in the role of primary caregiver — navigating the slow, relentless progression of a disease she understood medically but was now living through personally.

My grandmother used to say that the way we come into the world is the same way we leave it — needing someone to feed us, bathe us, and love us through it. I didn't truly understand that until I became my mother's caregiver.

— Dr. Paulette Y. Jones

It was during this season of caregiving — watching her mother's cognitive function decline, researching every herb and compound that might support brain health, vascular function, and cellular repair — that the seeds of N&O LLC were planted. What began as a daughter's desperate search for answers became a clinician's disciplined pursuit of evidence-based herbal formulations.

The Mission

N&O LLC was born from the belief that herbal medicine, when approached with the same rigor as pharmaceutical science, can offer real support for real health conditions. Not as a replacement for conventional medicine — but as a partner to it.

Paulette's approach is rooted in her clinical training: every ingredient is selected based on published research, dosed at levels shown to produce measurable physiological effects, and sourced from suppliers who provide third-party testing and Certificates of Analysis. There are no proprietary blends. No filler ingredients. No guesswork.

Today, N&O LLC offers 15 research-based formulas spanning cognitive health, cardiovascular support, metabolic function, women's health, cellular energy, kidney support, and neurological protection. Her flagship product — the MS Complete Protocol™ — is a three-product system designed for people living with multiple sclerosis, developed with the same attention to drug interaction profiles and safety that she applies in her clinical work every day. 

 Faith & Philosophy

Paulette's work is inseparable from her faith. As a woman of deep conviction and a former missionary who has traveled the world, she sees healthcare as a calling — not just a career. Her belief that we are stewards of the bodies we've been given informs every formula she creates: if God put these plants on the earth for our benefit, then it is our responsibility to study them carefully and use them wisely.

Her fifties have become a season of intentional redirection. After decades of pouring into patients, institutions, and communities around the world, she is now channeling that same energy into two deeply personal projects: caring for her mother and building a company that reflects everything she has learned along the way.

Herbs are for prevention and terrain support. Conventional medicine is for when it's medically necessary. They are not enemies — they are partners.

— The N&O LLC Philosophy Coming Soon

When You Become The Other People is Paulette's forthcoming memoir about what happens when healthcare professionals become the caregivers. Drawn from her experience as the primary caregiver for her mother through late-stage dementia, the book explores the emotional, spiritual, and practical realities of crossing to the other side of the bed — and the unexpected lessons that come with it.

Twelve chapters trace the journey from denial to acceptance, from institutional knowledge to lived experience, and from exhaustion to the creation of a business born entirely from love.